Shipping & Delivery Policy

At Sarah & Scott Sydney, we aim to deliver your order as quickly and smoothly as possible. Below you will find all relevant information regarding our shipping and delivery process.

Processing Time

All orders are processed within 1–3 business days.

Once your order has been dispatched, you will receive a confirmation email including your tracking details, allowing you to monitor your shipment in real time.

Please note that processing times may be slightly extended during peak seasons, holidays, or promotional periods.

Estimated Delivery Time

The average delivery time is 3–7 business days, depending on your location.

While we strive to meet these timeframes, delivery times are estimates and may vary due to:

  • Customs clearance procedures

  • Carrier delays

  • Public holidays

  • High-demand periods

  • External factors beyond our control

We appreciate your understanding in such circumstances.

Shipping Method & Origin

Orders placed with Sarah & Scott Sydney are fulfilled through our international logistics partners.

In some cases, orders may be shipped directly from our trusted international suppliers to ensure efficient processing and competitive pricing.

Depending on your country of delivery, customs duties or import taxes may apply. Any such charges are the responsibility of the customer unless otherwise stated.

Shipping Costs

Shipping costs are calculated at checkout and depend on:

  • Destination country

  • Package weight

  • Selected shipping method

The final shipping cost will always be clearly displayed before completing your purchase.

Responsibility & Address Accuracy

  • If tracking information confirms successful delivery to the address provided at checkout, the order will be considered delivered.

  • Customers are responsible for providing accurate shipping information.

  • Address errors must be reported within 24 hours of placing the order.

  • We are not responsible for lost or delayed packages due to incorrect address details provided by the customer.

Lost or Delayed Shipments

If your package appears delayed beyond the estimated delivery window, please contact us. We will assist in contacting the carrier and investigating the shipment status.

Contact Information

For any questions regarding shipping or delivery, please contact:

Sarah & Scott Sydney
Email: info@sarahscottsydney.com