Terms & Conditions
These Terms & Conditions apply to all purchases made through the website of Sarah & Scott Sydney.
By accessing our website and placing an order, you agree to be bound by the terms outlined below.
If you do not agree with these terms, please refrain from using our website.
1. Applicability
By placing an order with Sarah & Scott Sydney, you confirm that you have read, understood, and agreed to these Terms & Conditions.
These terms apply to all products, services, and transactions conducted through our website.
2. Product Information
We strive to ensure that all product descriptions, images, pricing, and details are accurate and up to date.
However:
-
Minor variations in color, size, or appearance may occur due to screen settings or lighting.
-
Typographical errors or pricing inaccuracies may occasionally occur.
-
We reserve the right to correct errors and update product information without prior notice.
If a material error is identified after an order has been placed, we will contact you with an appropriate solution.
3. Orders & Payment
Orders will only be processed after full payment has been successfully received.
We accept various secure payment methods. Available payment options may vary depending on your location.
It is the customer’s responsibility to ensure that the selected payment method is valid and accessible in their country.
We reserve the right to cancel or refuse orders in cases of suspected fraud or unauthorized transactions.
4. Processing & Delivery
-
Processing Time: 1–3 business days
-
Estimated Shipping Time: 3–7 business days (depending on location)
Orders are fulfilled through our international logistics partners.
Delivery times are estimates and may vary due to customs clearance, carrier delays, or unforeseen circumstances beyond our control.
Tracking information will be provided once your order has been dispatched.
5. Returns & Cancellations
Please refer to our separate Return Policy for detailed information regarding returns, refunds, and cancellations.
Orders may only be canceled within a limited time after placement. Once processing has begun, cancellation may no longer be possible.
6. Liability
-
Sarah & Scott Sydney is not liable for loss or damage once a package is marked as delivered by the carrier.
-
Customers are responsible for providing accurate shipping information at checkout.
-
Address errors must be reported within 24 hours of placing an order.
-
We are not responsible for delays caused by shipping carriers, customs procedures, or force majeure events.
Our liability is limited to the value of the purchased product.
7. Intellectual Property
All content on this website — including text, product descriptions, images, logos, branding, and design — is the intellectual property of Sarah & Scott Sydney.
Unauthorized use, reproduction, or distribution of any content is strictly prohibited without written consent.
8. Complaints Procedure
If you have a complaint, please contact us in writing at:
We aim to respond to all inquiries within 5 business days and work towards a fair resolution.
9. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the applicable laws relevant to the operation of our business.
Any disputes arising from these terms shall be handled in accordance with applicable consumer protection regulations.